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FAQ

Store Hours:
7 days a week: 9:00 AM- 7:00 PM PST excluding holidays
contact us: sales at violetboutique dot com

WHEN WILL I BE CHARGED?

Once your order has shipped, your credit card will be charged.  You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable.  Orders are subject to verification and acceptance before shipping.  We are not responsible for typographical errors.  


WHAT KIND OF PAYMENTS ARE ACCEPTED?

We currently accept only paypal payments with Visa, Mastercard, Discover and American Express credit cards.  We do not accept personal checks, money orders, or direct bank transfers. 


HOW DO I RETURN AN ITEM?

Due to the limited nature of these items, all vintage clothing, shoes and accessories sold from Violet Boutique are non-returnable.  Our vintage items are pre-worn and may show signs of age.  If your item is grossly misrepresented, please contact us and we will offer a store credit for the full purchase price, excluding shipping.  These rare returns must be postmarked within 72 hours of the original delivery date and shipped via traceable and insured mail.  For items received after this time period, we reserve the right to deny the return.  Please do not purchase vintage items to try on and return, as we provide accurate pictures and measurements for each piece.  We maintain detailed photos and inspect each item carefully, so please be mindful when requesting a return.   

Returns for new items are accepted within 14 days for domestic purchases and 21 days for international purchases from the date of receipt.  For items received after this time period, we reserve the right to deny the return.  All returns must be shipped via traceable and insured mail.  Returns must be received in new, unworn, and unwashed condition and with all tags attached.  Please note that all accessories, eyewear, and sale items are final sale.  

Please contact us at sales at violetboutique dot com to request a return for a refund or store credit.






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